All sales are final. The Vault Wholesale sells graded second-hand stock to businesses buying for resale, so we do not offer cancellations, returns or refunds. If an order goes wrong in transit or is not what you paid for, we will put it right as set out below.
Business buyers only
We sell only to businesses buying in the course of their trade. By placing an order you confirm that you are buying for your business. If you are not buying for a business, please do not place an order.
No cancellations
Orders go into packing as soon as they are placed, so an order cannot be cancelled or changed once it has been placed.
No returns or refunds for
- Change of mind
- Items not selling, or selling for less than you hoped
- Normal signs of age and wear on pre-owned stock within the grade described
- The mix of sizes, colours, styles or brands in a box, which varies from box to box
- What you receive in a mystery product, as long as it is genuine and matches its listing
- Digital products or support services once access has been given
When we will put it right
Order not delivered: tell us within 30 days of dispatch, with your order number. We check with the courier and send a replacement once the parcel is confirmed lost.
Damaged in transit: tell us within 48 hours of delivery, with photos of the outer packaging and the damaged items. We replace the damaged items.
Wrong product, missing pieces or box not as described: tell us within 48 hours of delivery, with photos of the full contents laid out and the shipping label. We send what is missing or swap the wrong items.
Item not genuine: tell us within 7 days of delivery, with photos of the item, its labels and tags. We replace it with a genuine piece of the same type.
If we cannot send a replacement because that stock has sold out, we will refund the affected items to your original payment method instead.
Please keep items as delivered until we have reviewed your claim. We may ask you to send an item back so we can check it, and we will pay the return postage when we do.
How to make a claim
Email support@vintedresells.com or WhatsApp +44 7882 116525 with your order number and photos.
Please contact us before your bank
If something is wrong, message us first. We can fix most problems within days, while a card dispute takes weeks. If a dispute is raised on an order that was delivered as described, we will send your bank the tracking, photos and messages for that order.
