Shipping policy

Shipping Policy for MoiLuxeDirect

Thank you for choosing MoiLuxeDirect. We are committed to providing fast and reliable shipping to help you grow your business. Please read our shipping policy carefully.

1. Order Processing Time

  • In-Stock Items: Orders are typically processed within 3-5 business days after payment is received.
  • Pre-Order Items: These are shipped as soon as they become available. Estimated shipping times will be provided at the time of purchase.
  • Custom or Special Orders: Processing times vary; you will be notified of estimated delivery dates upon order confirmation.

2. Shipping Carrier and Delivery

  • We use trusted carriers to deliver your orders promptly.
  • Delivery times depend on your location and the shipping method selected at checkout.
  • Shipping options and costs will be displayed during checkout.

3. Estimated Delivery Times

  • UK: 2-3 business days after processing.
  • Europe: 5-10 business days after processing.
  • International: 7-21 business days after processing.

Please note, these are estimated delivery times and are subject to delays beyond our control.

4. Potential Delays

  • Pre-Orders: Shipping will occur once the products arrive.
  • Unexpected Delays: Some orders may take longer than the stated delivery times due to factors such as supply chain issues, customs processing, or carrier problems.
  • We appreciate your patience and understanding if delays occur.

5. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can track your shipment through the carrier’s website.

6. Shipping Costs

  • Shipping costs are calculated based on weight, destination, and chosen shipping method.
  • Free shipping promotions may be available for certain orders or regions.

7. Damaged or Lost Shipments

  • Please inspect your package upon receipt.
  • If your package is damaged during transit or lost, contact us immediately at info@moiluxedirect.com. We will work with the carrier to resolve the issue.

8. Import Duties and Taxes

  • Buyers are responsible for any customs duties, taxes, or additional fees applicable in their country.

If you have any questions about your shipment, please contact us at info@moiluxedirect.com.